FREQUENTLY ASKED QUESTIONS
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Pricing
Can I track my order?
Yes, once your order has been shipped an email will be sent to you with your Australia Post or Star Track tracking number. Please supply a valid / frequently used email address at the checkout to receive this notification and check your spam box if you do not receive it within 2 business days of placing your order.
How do I use a promotion code or discount coupon?
Most promotions on our website are activated through a promotional code or discount coupon. The way to receive our special offers is to utilise the promotion code in the correct field at the checkout.
Please follow the steps below:
- Once you are done placing your order, click on checkout.
- You will see a text field called REDEEM A DISCOUNT COUPON.
- Simply type or copy/paste (recommended) the promotional code in this text field and click on REDEEM A DISCOUNT COUPON and the store will deduct the discount from your order total.
Do I have to fill out my address details each time I order?
For customers who have not created an account with us our website will ask you for your delivery address. If you have an account and signed in before you placed your order, it will be pre-filled with your address details. If you haven't signed in before placing an order you can sign it at the checkout. If you would like your order sent to a different address then the one on your account select "Ship to a different address" at checkout. If your order is finalised then click submit.
Can I save my order and come back to it later?
Yes, if you have created an account. Browse our range of products, add the items you wish to order and then click on the checkout button at the top right. All orders are saved until you submit them. If you are interrupted during the ordering process you can close the site and come back to it at any time. Your order will be saved until you complete it.
Out of stock products
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Paypal
You will be transferred to Paypal to make payment by either directly using your credit card (you do not need to have an account) or by logging into your Paypal account.
Afterpay
After submitting your order you will be redirected to Afterpay where you will be prompted to create an account or login to finalise your transaction. Upon completing your transaction, please press the button to return back to our shop to view your invoice.
For more information on how Afterpay works please click here
Invoiced on Account (resellers only)
For reseller account holders we will attach an invoice with your order. If it is your first order with us we require payment upfront, 30 day accounts there after for approved businesses.
Do I have to pay for my wholesale order upfront?
For new customer accounts, your first order will be on a pro-forma invoice. We will contact you for payment by credit card or direct deposit. Existing customers will still retain their 30 day accounts even though they may be registering on this website for the first time. Freight will be calculated and added to your invoice when the goods are shipped.
Do we accept orders by phone?
Yes, all orders can be place by phone using a credit card or our bank account details can be supplied if you wish to pay by direct deposit.
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How much does delivery cost and how long does it take?
We offer Free Standard shipping on all orders over $75 Australia Wide. For all orders under $75 a cost will be calculated when you fill out your shipping address.
Purchases are shipped from our warehouse in Penrith, NSW to arrive within 2-5 business days from receipt of your order.
If you want the order delivered earlier select express shipping at checkout with additional cost.
Order deliveries will be made between 9am - 5pm Monday to Friday. All items will be left in a safe place on the premises at the drivers discretion, therefore a business delivery address is preferred if you do not wish this to happen.
Please note a business address has to have a company name and the recipients name as Australia Post may not deliver your parcel to a company without both.
Add the company name in the Company Name (if applicable) field when filling out your details at the checkout or when creating an account.
How to ship to a different address?
Your order can be delivered to a different address from the account billing address.
In the checkout area click on ship to different address and fill out the details then click submit. An email will be sent to you when the order is sent. All orders are sent with an invoice attached so if you do not wish the recipient to receive one, please advise us in the customer notes text box at checkout.
Do you deliver outside Australia?
Yes, we deliver worldwide by simply entering your shipping address details in the checkout area the shipping cost will be calculated. For orders up to 2 kg a flat express rate applies to over 20 destinations worldwide and will arrive in 2-4 business days with tracking + signature on delivery.
Can I collect my order outside of Business Hours?
With thousands of locations across Australia, Australia Post have plenty of alternative delivery addresses for you to choose from.
And a MyPost account gives you easy access to all of them including:
Free 24/7 parcel lockers, send your parcels to a Post Office of your choice or send to a P.O Box.
For more details on a MyPost account click here
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How do I login to my wholesale account?
Login to the website by clicking the sign-in link at the top right hand corner of the homepage using your email address and password that you created to register. If you forget your password, don't worry, just click on the Forgotten Password link.
How do I create an account?
- Go to the "REGISTER" link at the top right of the website (next to red banner with shopping bag)
- Click "REGISTER"
- Enter the information requested and select the membership level either wholesale or retail account from the drop down.
- If you wish to sign up for our newsletter select the news lists to which you want to subscribe.
- Type the characters you see in the picture
- Click "SUBMIT"
What are the benefits of creating an account?
For wholesale customers it is mandatory to create an account with us to view and place orders at wholesale prices. You may sign in at anytime to view your order history and complete unfinished orders.
How can I update my personal information?
- Go to the section "My Account" at the top right hand of the page
- Identify yourself by entering your email address and your password
- Click "EDIT ACCOUNT"
- Enter the desired changes and click "SUBMIT"
Is my personal information safe?
If you wish to change or delete your personal details, you may do so by clicking on my account details.
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How do I find a stockist near me?
How do I buy products at wholesale prices to resell?
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If you have any questions at all please call Peter on 0400 324 313 or alternatively fill out your details and a message on our contact us page.
Thank you from Savon de Marseille